These are our terms; we’ve tried to keep them simple and in plain English. Please read them before continuing to use the site.

This website is operated by Troy Hyde Art. By visiting our site and/or purchasing, you agree to be bound by the following terms and conditions, including those set out in our Buying Guide and Privacy Policy, and any additional terms and conditions and policies referenced or linked to. These terms apply to all users of the site. Please read them carefully before accessing or using our website. If you do not agree to all the terms and conditions, please do not use the website.

Our Products & Service

Our products are sold subject to their descriptions. We take care to ensure accuracy, but occasionally, they may contain inaccuracies, omissions, or typographical errors. These may affect promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, change or update information, withdraw products from sale, or cancel orders without prior notice. From time to time, we may change the design and specification of our products, and product descriptions and prices are subject to change without notice. We try to deliver the best service possible, but occasionally, the site may be offline for maintenance or updates.

Refusal of Transaction

We reserve the right to refuse any order or service to anyone, for any reason, at any time. In the event of a change to or cancellation of an order, we will attempt to contact you using the information provided. You agree to provide current, complete, and accurate billing and shipping information for all purchases made at our store and that your use of, or inability to use, the service is at your sole risk.

Privacy Policy

Your submission of personal information through the store is governed by our Privacy Policy and GDPR legislation. When you purchase from our store, we collect the personal information you give us, such as your name, address, and email address. We do not share your personal information with any third parties. When you browse our store, we automatically receive your computer’s internet protocol (IP) address to provide us with information about your browser and operating system. With your permission, we may send you emails about our store, new products, and other updates. By providing us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, you consent to our collecting it and using it for that specific reason only.

We use Mailchimp to manage and collate our marketing mailing lists. If we ask for your personal information for a secondary reason, like marketing, we will ask for your expressed consent directly. If you opt-in and change your mind, you may withdraw your consent at any time by contacting us at troy.hyde@troyhyde.art. We may disclose your personal information if required by law or if you violate our Terms of Service. For more insight, you may want to read Mailchimp’s Terms of Service and Privacy Statement at www.mailchimp.com/legal/privacy/

We keep our privacy policy under regular review and will place any updates on this web page. This privacy policy was last updated on 2 July 2024.

Squarespace Privacy

Our store is hosted on Squarespace Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Squarespace’s data storage, databases, and the general Squarespace application. They store your data on a secure server behind a firewall and adhere to GDPR legislation. For more insight, you may also want to read Squarespace’s Terms of Service and Privacy Statement at www.squarespace.com/legal/privacy

Payment

When you use a direct payment gateway to complete your purchase, Squarespace stores your credit card data. Payments on our site are processed using Stripe, a secure and trusted online payment gateway. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1, the most stringent level of certification available. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as necessary to complete your purchase transaction. After completion, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Stripe’s Terms of Service and Privacy Statement.

Security

We take all reasonable steps to protect your personal details. However, we cannot guarantee the security of any data disclosed online. You accept the inherent security risks of providing information and dealing online over the Internet and will not hold us responsible for any breach of security unless this is due to our negligence or wilful default.

Cookies

We use cookies to improve your experience on our site. A cookie is a small file downloaded onto your computer when you visit a website. It allows us to recognize and tailor our site to you and it won’t harm your computer. If you prefer, you can restrict, block, or delete cookies by changing your browser settings, but this may mean you won’t be able to add and buy products from our store. If you want to do this, please check the help section of your browser (or your settings on a smartphone) to learn how to change your preferences. Here is a list of cookies that we use so you can choose if you want to opt-out of them or not:

• _session_id, unique token, sessional: Allows Squarespace to store information about your session (referrer, landing page, etc.).

• _squarespace_visit, no data held, persistent for 30 minutes from the last visit: Used by our website provider’s internal stats tracker to record the number of visits.

• _squarespace_uniq, no data held, expires midnight (relative to the visitor) of the next day: Counts the number of visits to a store by a single customer.

• cart, unique token, persistent for 2 weeks: Stores information about the contents of your cart.

• _secure_session_id, unique token, sessional storefront_digest, unique token, indefinite: If the shop has a password, this is used to determine if the current visitor has access.

Copyright

This site and our work and products within it are copyright of Troy Hyde Art. No part of the site or its content may be reproduced or distributed without our written permission.

Contact

Questions about our Terms of Service and Privacy Policy you should get in contact.

Troy Hyde Art, 40 Albion Road, London, N16 9PH, UK